FAQ

1) Q: What is the customer service number?

A: Our customer service number is 1 (916) 900-BODY.

2) Q: What is the customer service email?

3) Q: What are your customer service hours & online store hours ?

A: Monday-Friday 2pm-8pm / SATURDAY & SUNDAY - CLOSED . Our online store is avaiable 24/7.

4) Q: I sent an email and why I have not received a response?

A: We have a high volume of daily emails and can take up to 24 hours to respond, but we do not guarantee a quick response.

5) Q: Do you offer refunds?

A: No, we only provide exchanges at this time.

6) Q: My exchange still did not fit can I get a 2nd exchange?

A: No, we only provide 1 time exchange at this time.

7) Q: What is the best size for me?

A: Please review our online size chart or book an appointment to come in for a fittings.

8) Q: How do your sizes run?

A: Our products are 100% manufactured and made in Colombia and run small. We recommend you order according to our size chart.

9) Q: What are your prices?

A: All of our products and services prices are online. Please note that all prices listed are subject to change.

10) Q: I selected the wrong size, color and/or style etc. can it be changed before shipping?

A: No, Due to us having a high demand we are not able to make changes before orders are shipped.

11) Q: I placed my order and made a mistake on the shipping address can you change it before it shipped?

A: We do not have access to the billing system and You will need to call Pay Pal. Otherwise, your order will ship to the address submitted.

12) Q: I received the incorrect item or size, what should I do?

A: Contact customer service at 1 (916) 900-body or email us at bodybeatboutique@gmail.com .