1) Q: What is the customer service number?
A: Our customer service number is 1 (916) 900-BODY.
2) Q: What is the customer service email?
3) Q: What are your customer service hours & online store hours ?
A: Monday-Friday 2pm-8pm / SATURDAY & SUNDAY - CLOSED . Our online store is avaiable 24/7.
4) Q: I sent an email and why I have not received a response?
A: We have a high volume of daily emails and can take up to 24 hours to respond, but we do not guarantee a quick response.
5) Q: Do you offer refunds?
A: No, we only provide exchanges at this time.
6) Q: My exchange still did not fit can I get a 2nd exchange?
A: No, we only provide 1 time exchange at this time.
7) Q: What is the best size for me?
A: Please review our online size chart or book an appointment to come in for a fittings.
8) Q: How do your sizes run?
A: Our products are 100% manufactured and made in Colombia and run small. We recommend you order according to our size chart.
9) Q: What are your prices?
A: All of our products and services prices are online. Please note that all prices listed are subject to change.
10) Q: I selected the wrong size, color and/or style etc. can it be changed before shipping?
A: No, Due to us having a high demand we are not able to make changes before orders are shipped.
11) Q: I placed my order and made a mistake on the shipping address can you change it before it shipped?
A: We do not have access to the billing system and You will need to call Pay Pal. Otherwise, your order will ship to the address submitted.
12) Q: I received the incorrect item or size, what should I do?
A: Contact customer service at 1 (916) 900-body or email us at firstname.lastname@example.org .